Returns

TriExercise - Website Returns

We will happily exchange or provide a credit voucher for any item purchased from TriExercise. We make no charge for returns - there is no "restocking fee" It is the responsibility of the consumer to pay for and make sure that all the returned goods must be unused, in a saleable condition and in their original packaging with all labels etc still attached. If the item is returned by the customer within 28 days of purchase - a refund can be issued. If the product is returned after the 28 day period, the customer may only recieve an online credit note or exchange the product. Postage costs for the item are not refundable.

Questions you might like answered:

Statutory Rights

None of the information below affects your statutory rights. We are a UK based company, subject to UK consumer law so dealing with TriExercise is completely safe. What guarantee do I have? We guarantee that you'll be satisfied with TriExercise! We pride our business on making sure that you get the best customer service.

What do I do if an item doesn't fit or I don't like the colour?

Return it to us within 28 days. Please include the following details in the return package:

Your name Contact details
Reason for return

To find the relevent address to return your item, please view our contact Section. Returned goods must be unused, in a saleable condition and they’re in original packaging with all labels etc still attached. Once we've received them back, we will arrange to either credit you or replace the goods with a different size or colour, whichever you prefer. Certain medical products may need to be returned to our suppliers for inspection before a refund can be issued.

Who pays the postage on returned items?

If you're returning something because it doesn't fit or it's not suitable, you'll need to pay the postage costs to return it to us. We refund for items found to be faulty, if your returns carriage exceeds this amount please contact us and we will see if we can arrange collection.

How quickly will TriExercise process the return?

We process most returns the day they arrive with us. Sometimes we don't quite manage to do them all but your return will be dealt with within 7 working days.

What happens if TriExercise are out of stock of the replacement item?

We will contact you immediately to let you know when the item is in stock. If the item is faulty and we do not have it in stock we will refund your credit card for the item you returned to us (again every transaction is assessed at the time of the return being received). When the replacement item arrives, we will charge your credit card for it and despatch it straight away.

What do I do if an item is faulty when it's delivered?

Simply, return the product with details describing:

Why the product is faulty.
Your contact details

We'll either credit you or replace the goods, whichever you prefer.

In the case of a special offer our refund policy is as follows:

Buy one get one free offer: we can only refund the whole order if all parts of the offer are returned to us. Partial refunds will be offered if only part of the order is returned e.g. in the case of buy one get one free no refund can be issued unless both items are returned in a resaleable condition, or if the return is because one item is faulty, the other must be in a resaleabe condition.
Buy one get one half price: a full refund can only be offered if all parts of the offer are returned to us. If only part of the offer is returned a partial refund will be issued so that you pay in full for the parts that have not been returned.
Buy one get a bundle of products free: a full refund can only be issued if all parts of the offer are returned. You may keep the free bundle but we will offer a refund only as far as the value of the bundle.

Who pays the postage on returned faulty items?

If you're returning something to TriExercise because it was faulty when it was delivered, we will refund your postage costs for returning it to us. Also, we won't charge you for postage on any replacement goods. We recommend using recorded delivery or registered post to return any items to cover you against loss.

How do I know if TriExercise have processed my return?

If you have any problems with an order from TriExercise, send us an email. We will tell you exactly what steps we're going to take to rectify the problem

What do I do if an item fails once it's been used?

All goods supplied by TriExecise are from official sources within the EU and are covered by the normal manufacturers warranty. If you feel that an item has failed prematurely, send us an email. Certain medical products may need to be returned to our suppliers for inspection before a refund can be issued. Due to health and safety regulation, we request all used clothing to be washed before returning back to us. Failure to do this, we will have to return back to you as we will not be able to inspect these goods. Please do not attempt to hand deliver the return as you will be turned away which may cause offence. There is no e-shop front or website customer service facility available at our warehouse. We do hope that this answers all your questions. If you have any other query, please email the e-commerce team